Last updated: 22/09/2018
XCTEQ operates https://www.xcteq.co.uk. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. These sites use Google Analytics for gaining insight into web analytics. Google Analytics will add cookies to your web session. You can opt out of this using https://tools.google.com/dlpage/gaoptout
What personal data we collect and why we collect it
We are not collecting any data from the user apart from comments which are public at the moment but we have some other external services like google analytics, Disqus, Leanpub etc on our website. We may use the newsletter to collect emails in the future.
Your information is stored in the following data processors and controllers:
- you sign up to our email list
- you buy one of our books on leanpub
- see their terms of service https://leanpub.com/terms
- No personal information is sent to us. Leanpub allows you to share your email address with the author but we do not use this functionality. Leanpub allow us to send a message to purchasers via their platform which we do if we update the book or if we update the support material for the book. You information is not taken off the data controller leanpub.com
- you fill in one of our Google forms online for an ‘ask me anything’
- we delete your email address and query from the google sheet after responding to it
- you leave a comment via disqus on our blog or online courses hosted on teachable or zenler
- this is optional and Disqus are the data processor and controller for this data
- Google Analytics
- Google Analytics has been added to the site to help us track traffic. No identifiable information is sent to us or extracted from the data controller.
- You can opt out of google analytics using this tool from Google https://tools.google.com/dlpage/gaoptout
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us.
We collect personal information from you such as name, job title, company name, email address, telephone and mobile number, postal address, type of industry you work in, and billing information when you express an interest in our services, events or job openings, or when you purchase services from us.
The information you provide through our website
We collect personal information through our website when you visit the site or when providing it to us. For example, when you complete forms to receive information, attend events, download whitepapers, subscribe to our newsletter, participate in surveys, or use other interactive features on this website.
The information you provide through the use of our services
When contracting our services, including consulting, software development, training and support, you may choose to submit information to us to help in the design and build of the software, training, or regarding a problem you are experiencing with a service. Whether you designate yourself as a first-line contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with us, you may be asked to provide contact information and other documentation or information that is helpful to our teams. We may also collect contact information about the teams and people you work with to help us deliver and maintain the services you have contracted from us.
Many of our services are intended for use by organisations and, where we provide services under contract with an organisation (e.g. your employer), that organisation controls the information processed by the services. If this is the case, please direct your data privacy questions to your administrator, as your use of our services is subject to that organisation’s policies.
We collect certain payment and billing information when you engage us for paid services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing.
Cookies and other tracking technologies
Information we receive from other sources
We may receive information about you from various third-parties including contact data from our business partners, contact data from data brokers and events we sponsor, and contact data from publicly available sources such as companies house. We may combine this information with information we collect through our website and our services.
How we share information we collect
We do not share your information unless you have given written consent to do so.
If asked then we may have to comply with any legal law authority requirements to release information. Since we don’t store any of your information offline, that would be done via a 3rd party data controller.
We have in the past moved email addresses from one data controller to another as part of a migration of our email list. This is covered by the terms and conditions of the data controller. We do not store your email addresses offline.
With your consent
We share information about you with third parties when you give us consent to do so. For example, if you attend an XCTEQ event we share the data you’ve provided with partners who sponsor the event.
Compliance with enforcement requests and applicable laws
In exceptional circumstances we may share information about you with a third party if we believe that sharing is necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our services.
Links to third-party sites
Our website may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one.
To provide our services to you
We use information about you to provide the services to you, including to process transactions with you, provide customer support, and operate and maintain the services.
For research and development
We are always looking for ways to improve our services and we use the information to do this to identify trends, usage, and areas for improvement.
To communicate with you
We use your contact information to send transactional communications via email including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of our services and in most cases, you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself, or you can contact us using the details described in the ‘Contact us’ section.
We also use your personal information to send you marketing emails about new services, events, and other information we think you may find interesting. And from time to time we may also use your information to contact you by telephone to inform you of our services and marketing activities. You can control whether you receive marketing communications from us as described below under ‘How to access and control your personal information’.
To drive engagement
The following cookies are used on this website:
|Helps to identify sessions of visitors
|Helps to identify sessions of visitors
Access and Control your information
You can contact us at any time using our email if you think we got your data:
- Request access to information XCTEQ has about you
- Correct any information XCTEQ has about you
- Delete information XCTEQ has about you
For the relevant channel i.e. email list, SendinBlue, Leanpub etc. see the data controller pages for:
- Access and update your information
- Delete your information
- Data Portability
For email, every email sent via the newsletter will have an unsubscribe link at the bottom where you can opt-out of any future communication from us.
Length of Storage of data
- whenever we send an email via SendInBlue, we delete from SendInBlue anyone who has unsubscribed from the mailing list
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this log data.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.